NewSky88 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Players

3 How We Collect Your Personal Data

NewSky88 collects your personal information through a variety of transparent channels:

• Account Registration: When you register as a NewSky88 member, you voluntarily provide basic information such as your name, email, phone number, and date of birth.
• KYC Verification: To process withdrawals and comply with legal requirements, we require identity verification documents such as a copy of your MyKad, a selfie, and proof of address.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, FPX through Maybank2u or CIMB Clicks, or submit a withdrawal, the transaction data is automatically recorded.
• Platform Usage: Usage data is collected automatically while you play slots, Live Casino, poker, lottery, or place bets on sporting events such as cricket and EPL football.
• Customer Support: When you contact the NewSky88 support team via Live Chat, email, or WhatsApp, those conversations are recorded for quality assurance and complaint resolution purposes.
• Cookies & Tracking Technologies: The NewSky88 website and app use cookies and similar tracking technologies to enhance the user experience.

4 How We Use Your Personal Data

NewSky88 uses the personal data collected for the following legitimate and necessary purposes:

• Account Management: Creating, verifying, and managing your NewSky88 member account, including login, two-factor authentication, and account recovery.
• KYC & AML Compliance: Meet legal requirements relating to identity verification, anti-money laundering, and financial fraud prevention.
• Payment Processing: Securely processing deposits and withdrawals via your preferred Malaysian payment methods.
• Service Delivery: Providing access to games, bonuses, promotions, and all NewSky88 platform features you use.
• Security & Fraud Prevention: Detecting and blocking suspicious activity, account misuse, or fraud attempts that could compromise the safety of the platform and other members.
• Service Communications: Sending important notifications about your account, security updates, betting results, and relevant promotional information.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the features, design, and overall experience of the NewSky88 platform.
• Customer Support: Providing accurate and efficient assistance whenever you contact the NewSky88 support team.

5 Sharing Data with Third Parties

NewSky88 never sells your personal data to third parties. However, under certain circumstances, we may share your data with the following parties:

5.1 Trusted Service Providers

We work with trusted third-party service providers to support platform operations, including:

• Payment Processors: Payment gateways handling transactions via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay.
• Game Providers: Gaming software companies such as Evolution Gaming, Pragmatic Play, and Microgaming that provide online casino games.
• Identity Verification Services: Third-party KYC providers that assist in verifying the identity of new members.
• Analytics Services: Analytics tools that help us understand platform usage patterns in an aggregated and anonymised manner.

All third-party service providers are bound by strict confidentiality agreements and may only use your data for the specific purposes defined by NewSky88.

5.2 Legal Requirements

NewSky88 may disclose your personal data to the relevant authorities where required by law, court order, or valid legal process. This includes investigations into financial fraud, money laundering, or criminal matters involving the use of our platform.

6 Cookies, Tracking & Similar Technologies

The NewSky88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.

6.1 Types of Cookies Used

• Essential Cookies (Required): Required for core platform functionality – login, session security, and basic preferences. Cannot be disabled.
• Performance Cookies: Collects data on how you use the platform to help us improve speed and usability. This data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, game settings, and display options so you don't have to reconfigure them each time you log in.
• Marketing Cookies: Help us show you relevant promotions and offers based on your interests and activity on the NewSky88 platform.

6.2 Managing Cookie Preferences

You can control and manage cookies through your internet browser settings. However, disabling certain cookies may affect the functionality and your experience on the NewSky88 platform. Essential cookies cannot be disabled as they are required for the platform's core security and functionality.

7 Data Security & Protection Measures

NewSky88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and NewSky88 servers is encrypted using the same highest-grade encryption standards adopted by Malaysia's leading banks.
• Secure Data Storage: Personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring.
• Two-Factor Authentication (2FA): We strongly encourage all members to enable 2FA for an additional layer of protection on their NewSky88 account.
• Regular Security Audits: The NewSky88 platform undergoes regular independent security audits conducted by qualified third-party cybersecurity experts.
• Employee Access Controls: Only NewSky88 employees who require access to your personal data in order to perform their duties are permitted to do so, and all access is logged and monitored.
• Real-Time Threat Detection: Our automated monitoring system detects and responds to suspicious activity in real time, 24 hours a day.

8 Data Retention & Deletion Period

NewSky88 retains your personal data for as long as your account is active or as long as necessary to provide our services. Specific retention periods are as follows:

• Active Account Data: For as long as your account remains active and in use on the NewSky88 platform.
• Financial & Transaction Data: Minimum 7 years after the transaction date, in compliance with Malaysia's accounting and tax legal requirements.
• KYC Records: Minimum 5 years after account closure, in compliance with PDPA requirements and AML regulations.
• Customer Support Logs: 3 years for reference and dispute resolution purposes.
• Platform Usage Data: 2 years in identifiable form, after which it is anonymised for analytics purposes.
• Inactive Accounts: Account data that has been inactive for more than 12 months may be anonymised or deleted following appropriate notice.

When data is no longer needed and there is no legal obligation to retain it, NewSky88 will securely delete or anonymise it using industry-recognised methods.

9 Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by NewSky88:

To exercise any of the rights above, please contact the NewSky88 Data Privacy Officer by email at privacy@newsky88.bet. We will process your request within 30 calendar days from the date of receipt.

10 Protection of Children's Data

NewSky88 is an adult entertainment platform that is open to individuals aged 18 and above only. We do not knowingly collect or process personal data from children or underage individuals.

If NewSky88 discovers that personal data has been collected from an individual under the age of 18 without proper age verification, we will:

• Immediately close the account in question.
• Delete all related personal data as soon as possible.
• Refunding any remaining deposit balance (once the relevant information has been verified).
• Taking any additional steps required under applicable law.

11 Amendments to This Privacy Policy

NewSky88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or evolving technology. Any material changes will be communicated to members via:

• You will receive a notification within the NewSky88 platform upon your next login.
• Email to the address registered to your account (for material changes).
• Update the "Last Updated" date at the top of this page.

Your continued use of the NewSky88 platform following the publication of any amendments to this Privacy Policy will be considered acceptance of those changes. It is your responsibility to review this Privacy Policy periodically.

12 Contact NewSky88's Data Privacy Officer

If you have any questions, concerns, or complaints regarding how NewSky88 handles your personal data, you may reach us through the following channels:

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.